Return Policy for GatePy

Effective Date: 02-11-2025

At GatePy (“we”, “our”, or “us”), customer satisfaction is very important to us. This Return Policy explains the terms and conditions for returning products or services purchased through our platform.

By using GatePy and making a purchase, you agree to the terms outlined in this Return Policy.

1. Eligibility for Returns

  • Returns are accepted within 30 days of the purchase or delivery date, unless otherwise stated.
  • Items must be unused, in original condition, and accompanied by proof of purchase (invoice or order ID).
  • Services already utilized or partially consumed may not be eligible for return.

2. Non-Returnable Items

Certain products and services are not eligible for return, including:

  • Digital products or subscriptions once activated or accessed
  • Customized or personalized items
  • Discounted, promotional, or clearance items

3. Return Process

  1. Contact our support team at support@gatepy.com with your order details and reason for the return.
  2. Once your request is reviewed and approved, we will provide you with return instructions.
  3. Customers are responsible for the cost of return shipping unless the return is due to our error (e.g., wrong or defective product).

4. Refunds

After receiving and inspecting the returned item, we will notify you of the refund status. If approved:

  • Refunds will be issued to your original payment method within 7–10 business days.
  • Shipping charges and handling fees are non-refundable unless the return is due to our error.

5. Exchanges

We only replace items if they are defective or damaged. For exchange requests, please contact us at support@gatepy.com.

6. Late or Missing Refunds

  • If you have not received your refund within the processing time, first check with your bank or payment provider.
  • If you still have not received it, contact us and we will assist further.

7. Contact Us

If you have any questions about this Return Policy, please contact us: